All DWTI products and services include unlimited access to technical support resources at no additional charge. DWTI’s sales and support staff serve as the first line of contact for all infrastructure- and account-related correspondence, including:

Technical Support
Upgrades/Downgrades
Planned/Unplanned Events
Account/Billing Support
Data Center Operations
API Support
Product Documentation
Network

Support at DWTI

We’re here 24x7x365 to help you resolve any issue you’re facing. And unlike our competitors, we aren’t going to charge you for it. All DWTI products include unlimited access to expert technical support at no additional charge. You can troubleshoot your issue yourself or take advantage of DWTI gurus, available via ticket, phone, and live chat. So, while we hope you never have a problem, you can rest easy knowing that we’ve got your back if one ever pops up.


Self-service Support Support Resources Full-service Support
Devices Bare Metal/Virtual Server
Monitoring
Storage Block/File
Object Storage
Content Delivery Network
EVault Backup
Network Virtual Private Network
Gateway Appliances
Load Balancers
Direct Link
Services & Security Security Software
SSL Certificates
Domain Name Service

When providing full-service support, DWTI staff will confirm that the product or service is working as originally delivered and provide general guidance. Unfortunately, we cannot make configuration changes, manipulate customer data, or customize the product or service. Customers are responsible for supporting their own data, third-party software, customer-owned devices, and offsite servers and services.


Support Resources

Knowledgebase
Access to FAQs, how-to guides, walkthroughs, and documentation for all products and services
Useful for all levels, from new users to experienced users

DWTI Development Network
Reference DWTI API documentation
Find API code examples and release notes
Get tips and tricks from DWTI developers

DWTI on Social Media
Talk cloud with cloud experts
Stay up-to-date with the DWTI news
Learn more about DWTI products and services

Full-service Support

Phone (866.403.7638)
Dedicated toll-free and local phone support
Rapid initial response, typically within seconds

Tickets
Integrated ticket support is built into our customer portal, enabling interactive trouble shooting with a rapid initial response, typically within 20 minutes
Intuitive user friendly interface through our customer portal providing up to date status on all open support tickets
The permissions setting allows only specified account users to receive event notifications, perform specified functions, and access secure information

Chat
Convenient online text chat
Resolves support queries and escalates if needed
Rapid initial response, typically within seconds

Resources

Customer Stories

White Papers

TCO Tool

Blogs

Solution Briefs

Knowledgebase

Webinars

Videos

Full support anytime

Assistance, advice, and expertise

Our services are a fusion of the most powerful infrastructure and a top team of experts. This is why we can boldly offer technical support at any time, regardless of time zones or holidays.