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Support

With us, the chances of you having a problem are minimal. Even if you do, we have that fully covered: a panel of DWTI gurus, available via ticket, phone, and live chat.

So, while we hope you never have a problem, you can rest easy knowing that we’ve got your back if one ever pops up.

Note: When providing full-service support, DWTI staff will confirm that the product or service is working as originally delivered and provide general guidance.

Customers are responsible for supporting their own data, third-party software, customer-owned devices, and offsite servers and services. Unfortunately, we cannot make configuration changes, manipulate customer data, or customize the product or service.

Support Resources

  • Knowledgebase
  • Access to FAQs, how-to guides, walkthroughs, and documentation for all products and services
  • Useful for all levels, from new users to experienced users
  • Talk cloud with cloud experts
  • Stay up-to-date with the DWTI news
  • Learn more about DWTI products and services
  • Reference DWTI API documentation
  • Find API code examples and release notes
  • Get tips and tricks from DWTI developers

Full-Service Support

  • Phone (855.823.7579)
  • Dedicated toll-free and local phone support
  • Rapid initial response, typically within seconds
  • Tickets
  • Integrated ticket support is built into our customer portal, enabling interactive troubleshooting with a rapid initial response, typically within 20 minutes
  • Intuitive user-friendly interface through our customer portal providing up to date status on all open support tickets
  • The permissions setting allows only specified account users to receive event notifications, perform specified functions, and access secure information.
  • Chat
  • Convenient online text chat
  • Resolves support queries and escalates if needed
  • Rapid initial response, typically within seconds