Support
With us, the chances of you having a problem are minimal. Even if you do, we have that fully covered: a panel of DWTI gurus, available via ticket, phone, and live chat.
So, while we hope you never have a problem, you can rest easy knowing that we’ve got your back if one ever pops up.
Note: When providing full-service support, DWTI staff will confirm that the product or service is working as originally delivered and provide general guidance.
Customers are responsible for supporting their own data, third-party software, customer-owned devices, and offsite servers and services. Unfortunately, we cannot make configuration changes, manipulate customer data, or customize the product or service.
Support Resources
- Knowledgebase
- Access to FAQs, how-to guides, walkthroughs, and documentation for all products and services
- Useful for all levels, from new users to experienced users
- Talk cloud with cloud experts
- Stay up-to-date with the DWTI news
- Learn more about DWTI products and services
- Reference DWTI API documentation
- Find API code examples and release notes
- Get tips and tricks from DWTI developers
Full-Service Support
- Phone (855.823.7579)
- Dedicated toll-free and local phone support
- Rapid initial response, typically within seconds
- Tickets
- Integrated ticket support is built into our customer portal, enabling interactive troubleshooting with a rapid initial response, typically within 20 minutes
- Intuitive user-friendly interface through our customer portal providing up to date status on all open support tickets
- The permissions setting allows only specified account users to receive event notifications, perform specified functions, and access secure information.
- Chat
- Convenient online text chat
- Resolves support queries and escalates if needed
- Rapid initial response, typically within seconds
